Service providers, i.e., companies or organisations offering goods, facilities and services to the general public, must make ‘reasonable’ adjustments to ensure that they do not unlawfully discriminate against disabled people. Employers must also take measures to ensure that existing and potential employees are not disadvantaged in the workplace.

Under the Act, ‘reasonable adjustments’ include the provision of various auxiliary aids, including temporary induction loop systems, to enable a deaf or hard of hearing person to access goods, facilities or services available to the general public. At present, service providers do not have to make any permanent adjustment to their buildings. This, however, is about to change.

From October 2004, service providers will be required to install permanent induction loops and infra-red systems where it is impossible or unreasonably difficult for a deaf or hard of hearing person to make use of a service. Service providers who fail to make adequate provision for people with hearing disabilities face prosecution. Furthermore, it is not enough to simply install an induction loop system – it must be properly maintained and staff must know how to use it. (DDA, Auxiliary aids and services 5.13)

Dundee based audio visual specialists Vision Sound and Light (VSL) at West Pitkerro, recognising the help which local organisations will need, are offering their expertise to businesses to ensure that they are compliant in time for the new Disabilities Discrimination Act. Pubs, clubs, gym and swimming pools, hospitals, restaurants and shops will have to make "reasonable adjustments" to their premises or the way that they provide their services so that they are not unreasonably difficult for disabled people to use.

VSL also pointed out that all public buildings must provide induction loop systems for Hearing impaired clients by October this year.

Gary Langlands MD of VSL comments,

“Although we are having an increasing number of requests for this type of equipment from local organisations – churches, banks and the like, we are concerned that many businesses are still unaware that this is a mandatory requirement. As a member of the Small Business Federation ourselves we are keen to assist others in our community. “

The Induction loop systems vary in size and cost dependant on the location that they are to serve. VSL are confident that they can provide the correct, cost effective solution and maintenance programme for any organisation.