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| Fixed Cost per System |
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After an initial one-time stabilisation of your IT environment, we cover all faults and errors occurring for a fixed monthly fee. |
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Best suited to:
- Companies with limited IT resources in-house that need to ensure reliably with no surprises and few changes.
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Costs |
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Indicative Annual Support Contract Pricing - Fixed monthly fee per machinePrices per machine
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support subscription options
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Hardware Type**
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Stabilisation Fee
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Annual
payment
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Monthly
Payment
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| PC |
£50
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£220
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£20
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| Laptop |
£120
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£250
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£22
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| Server |
£250
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£950
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£81
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| Firewall |
£150
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£150
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£14
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| PDA |
£50
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£95
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£9
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| Networked printer |
£50
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£50
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£6
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| Router |
£50
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£50
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£6
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| **Any additional equipment not listed can be included within a support contract however; costs will vary depending on age of individual units. |
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Key features:
- Proactive support
- Fixed monthly charge
- 24/7 active monitoring of servers
- Guaranteed response times
- Monthly incident and system performance statements
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- Travel time and expenses within the Tayside area are free
- All faults, errors and updates are covered
- Disaster recovery backup of servers done during stabilisation
- Major changes and project work are chargeable separately
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Stabalisation comprises:
- Ironing out of any reported errors
- Virus detection and removal
- Installation of 24/7 monitoring agent on servers
- Application of system service packs and hot fixes
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- Disaster recovery image backup of each server
- Installation of remote control software
- Notification of any major network faults or shortcomings where possible
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